Frequently Asked Questions
Our Moon Lamps
How is the moon lamp made?
We use 3D printers to create our moon lamps. Made with PLA material and high-quality LED processors, our lamps are lightweight and sturdy.
How Does Moon Lamp Work?
Moon lamps are equipped with rechargeable batteries. You can charge these lamps using a USB cable.
Why should I buy the Moon Lamp?
Moon lamps are a great addition to your home. From bringing positive vibes to offering you a good night's sleep, these lamps are must-haves.
Are Moon Lamps Safe?
Moon lamps are completely safe. You do not have to connect it to power for turning it on. Hence, there is no chance of an electric shock too.
How long does it take to fully charge the moon lamp for use?
It takes around 2-3 hours for the lamp to fully charge. Make sure that the connections are secure and tight and that it’s charging properly.
How long does the light last?
With every full charge, the light will last for almost 24 hours when used continuously. Hence, depending on your use, the light will glow for days.
Will the lamp get hot when it's on?
No. The lamp won’t get hot while it’s on. Hence, it’s very safe for use at home, even around children and kids.
Order
How do I place my order?
Simply choose your size from the drop-down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!
Shipping
When can I expect to receive my moon lamp?
We strive to get your order out as soon as possible. Delivery depends on your location but it will take approximately 8-20 business days.
For more information, please check our Shipping Policy.
How much is shipping?
FREE! Yes, all our products are free of shipping charges.
I never received my package, what should I do?
If your item has not arrived within 15 business after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.
Please see our return and refund policy for further instructions.
If you still have further questions feel free to contact us directly and we'd be happy to assist.